Training people isn’t just about imparting expertise gained from experience. We believe the method you use is just as important as the knowledge. Because when learning is interactive, fun and engaging, it’s much easier to absorb and retain. And much easier to benefit from.

At Bluebird Works, we create bespoke training to help your team excel


Understanding how books get made is critical for anyone in publishing, not just the production team. This fundamental knowledge will help you produce better books, on budget and on time.

With the exception of the e-book courses, we devised all the training modules for the Book Industry Communication (BIC) production training programme.

Bluebird Works can provide expert technical book production training, customised to meet your needs. We’re also happy to create bespoke courses to satisfy a specific requirement.


Negotiation is a key skill whatever your job title. Our training focuses on the art of negotiation based on real-life industry examples and scenarios. Building confidence and helping your team get the best deals for your business, it covers preparation for a negotiation, different styles and cultural differences.

Management Training

Newly promoted managers often require training to adjust to the demands of their latest role. Our courses include different styles of management, communication skills, motivation, handling difficult conversations and management versus leadership.

Service Training

We believe learning customer service skills shouldn’t be limited to customer service departments. At Harper Collins, we trained key principles including communication skills and building rapport to build a customer service culture throughout the business to help it operate more smoothly.


Whenever we need training, Heather is our go to, not only due to her deep understanding of our industry but also because of her excellent manner and approach, which always brings out the best in people. I really cannot recommend her more highly.

Tanya Dunbar - Managing Director, CPI UK

Heather uses her deep industry knowledge to create and deliver publishing-specific customer service training for our teams. Her warm, professional approach ensures participants get the most out of every session. I wouldn’t hesitate to recommend her.

John Athanasiou - Director of People, Harper Collins

We recently called on Bluebird Works for production negotiation training. Heather’s personable, warm manner coupled with extensive production knowledge gained from years of experience in leading London Publishing Houses made for a first-class training experience. The courses were tailored perfectly to our needs and Heather was able to take real-life examples of tricky negotiations to really bring the sessions to life in a way that was practical and relevant to everyone. Attendees left motivated, energised and ready to enter any negotiation with a newly found confidence.

Sara Granger, Penguin Random House

Heather has worked with us on a number of projects over the past nine years, most recently on the delivery of our popular book production courses. I find her easy to work with, knowledgeable, professional and reliable. I wouldn’t hesitate to recommend her.

Karina Urquhart - Director, Book Industry Communication